Producer Privacy Practices
When you create an account with a Producer, the Producer will receive your account information, including email address, Purchase history (but not payment card information), location (as determined by IP address), and activities related to your use of the Producer’s Programs, Program Sites, and Program Apps. This information will be made available to the Producer via the FVM OTT Service. Producers are subject to FVMs Acceptable Consumer Privacy Practices Policy. If you believe that a Producer is not complying with that policy, please notify us.
You are solely responsible for (i) maintaining the security of your account(s) and (ii) all activity that occurs under your account(s). You must notify us immediately if you suspect any unauthorized access to or use of your account(s). If you forget your account login information, you may request that we send it to the email address associated with your account(s).
Information that We Collect
FVM, and vendors acting on FVM’s behalf, may collect information from and about you as follows:
Account-related Information: To create an account, you must provide certain information, including your email address and a password. We may allow you to submit additional information including an avatar. You may provide other information about yourself in connection with surveys, contests, special offers, customer support inquiries, and other communications with us.
Program Usage Information: We collect information about your use of the FVM OTT Service, including your accessing, viewing, and downloading of Programs.
If you purchase a Program or a subscription to a Program channel (each such transaction, a “Purchase”), you must provide valid payment card information. This information is collected directly by our payment vendors and is not received or stored by FVM or any Producer.
Information Collected Automatically: We collect information about your use of our websites and applications. This may include your activities, your IP address, your browser type, your Internet service provider (ISP), referring/exit pages, your operating system or device type, date/time stamps, and related metadata.
Producer Information: If you create a Producer account, (i) you may need to provide certain tax and financial information in order to receive payments and/or make payments; and (ii) you agree that your Program Sites and Program Apps will be publicly available and that the Programs you sell will be available for purchase by consumers.
Tracking Technologies and Third Party Data Collection
Third Party Platforms: When you use an application that runs on a third-party platform (e.g., iOS, Roku, etc.), the provider of that third party platform may collect information about you and your use of our application.
How We Use Your Information
FVM may use the information that we collect about you to:
Fulfill your orders and deliver Programs and other services to you;
Provide customer support to you;
Analyze how our services are being used;
Communicate with you;
Verify your eligibility to make purchases and participate in offers;
Collect any debts, prevent fraud, and otherwise protect the integrity of our systems;
Enforce our legal rights;
Perform any functions described at the time of collection; and
Otherwise operate our business.
Disclosures to Third Parties
FVM may disclose information about you as follows:
Authorized Service Providers: We may disclose your information to service providers involved in operating our business. This includes payment providers, email service providers, content delivery networks, cloud storage providers, analytics companies, and professionals such as accountants and lawyers.
To the Public:
We may publicly disclose aggregated user statistics and other information. If you create a Producer account and sell a Program, FVM may publicly disclose the fact that you are a content seller that uses the FVM OTT Service.
When you create an account, you may receive certain emails:
Transaction emails: When you first register with FVM, we may send you a welcome email that provides information about the FVM OTT Service and your account. If you make a Purchase, we may send you an email confirming your Purchase. We may also, from time to time, send you other emails concerning your account status. You may not opt-out of receiving transactional emails.
We may send you newsletters and other emails about new or upcoming FVM products, services, or offers. If you decide you no longer wish to receive these emails, you may opt-out as instructed in each email or in your account settings.
Emails from Producers:
When you Purchase a subscription, you agree to receive emails from the Producer.
Producers may, via the FVM OTT Service, send emails concerning the availability of new Programs in a subscription that you have purchased. If you decide you no longer wish to receive these emails, you may opt-out as instructed in each email or in your account settings.
Some Producers may email you directly (i.e., through non-FVM systems). FVM does not control these emails and opting out of FVM-sent emails will not cause an opt-out with respect to these emails. To opt out of emails sent directly by Producers, please follow the opt-out instructions set forth in the Producers’ emails.
We use security measures to protect the loss, misuse, and unauthorized alteration of the information under our control. Please be advised, however, that we cannot guarantee that our security measures will prevent disruptions or unauthorized access from occurring.
Your Privacy Choices
You may choose not to provide us with certain information. If you fail to provide us with certain information, you might not be able to use certain services that we offer.
You may change your account information or close your account(s) at any time by logging into your account and selecting account settings. If you close an account, you may lose access to Programs that you have purchased. We may preserve your account information (i) for a period in case of accidental deletion or in case you change your mind; and (ii) where we believe in good faith that preservation is required by law or necessary to enforce our rights.
Using our Services from Outside of the United States
FVM does not knowingly collect any personal information from individuals under the age of 16. If you are a parent or legal guardian who has discovered that your child has provided personal information through the FVM OTT Service without your consent, you can ask us to remove such unauthorized information by contacting us at
Third Party Services
We or a Producer may provide links to third party websites and applications. We have no control over such services and therefore refer you to their privacy policies for information on their respective privacy practices.
FVM is headquartered in the United Kingdom and uses computer systems, servers, and databases located in the U.K. If you reside outside the U.K., your data will be transferred to, stored in, and processed in the U.K. To facilitate the transfer of data from certain countries in Europe to the U.K., we adhere to the self-regulatory regulatory EU-UK and Swiss-US Privacy Shield frameworks and comply with the EU General Data Protection Regulation (GDPR). Please read our Data Transfer Statement for more information about these frameworks and laws, your rights, and how you may resolve complaints with us.
Film Volt Ltd
11 Byron Grove, Stonebroom, Alfreton, Derbyshire, DE55 6JL UK
Attn: Data Protection Officer